Cisco CP-9971-W-K9 Networking Telephony Equipment IP Phone
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CP-9971-W-K9 Cisco Unified IP Phone 9971 Standard - IP Video Refurbished

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Part Number#: CP-9971-W-K9
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Short Description:
CP-9971-W-K9 Unified IP Phone 9971 Standard - IP Video Phone - IEEE 802.11b/g/a (wi-fi) - SIP - Arctic White | Made by Cisco | Refurbished
Product Condition:
Warranty provided by ALLHDD.COM:
90 Days

Features and Benefits of IP Phone

The CP-9971-W-K9 is a Cisco Unified IP Phone 9971 Standard that is designed for use in a variety of business environments. It is an IP video phone that provides a range of features and benefits to its users, including:


  • Large touchscreen display: The phone has a 5.6-inch color touchscreen display that provides easy access to phone features and applications.
  • High-definition voice and video: The phone supports high-definition voice and video, providing clear communication and collaboration capabilities.
  • Multiple line support: The phone can support up to eight lines, making it ideal for businesses that require multiple phone lines.
  • Bluetooth support: The phone supports Bluetooth connectivity, allowing users to connect their mobile devices and use the phone as a speakerphone.
  • Security features: The phone supports a range of security features, including secure voice and video communication, encryption, and authentication.


  • Improved collaboration: The phone's high-definition voice and video capabilities enable users to collaborate more effectively, improving communication and productivity.
  • Enhanced mobility: The phone's Bluetooth support allows users to connect their mobile devices, providing greater mobility and flexibility in the workplace.
  • Increased efficiency: The phone's touchscreen display and multiple line support enable users to access phone features and applications quickly and efficiently.
  • Enhanced security: The phone's security features provide peace of mind, ensuring that communications are secure and confidential.

Technical specifications of IP Video Phone

The CP-9971-W-K9 is a Cisco Unified IP Phone 9971 Standard - IP Video Phone designed for business use, featuring advanced collaboration capabilities and high-quality video and voice communication. Here are some of its technical specifications:

  • Display: The phone has a 5.6-inch color touch-screen display with a resolution of 640 x 480 pixels. It supports up to 24-bit color depth.
  • Camera: The phone has a built-in 720p HD camera with support for H.264 video encoding. It can be used for video calling and video conferencing.
  • Audio: The phone features high-quality audio with support for wideband audio and noise cancellation. It has a built-in speakerphone and a headset jack.
  • Network Connectivity: The phone supports wired Ethernet connectivity with support for Power over Ethernet (PoE). It also has a built-in 802.11a/b/g/n Wi-Fi radio for wireless connectivity.
  • Protocols: The phone supports a range of protocols, including SIP, SCCP, and H.323.
  • Security: The phone supports a range of security features, including secure call signaling and media encryption.
  • Applications: The phone supports a range of applications, including web browsing, XML applications, and Cisco Unified Communications Manager call control features.

Maintenance and Troubleshooting

The CP-9971-W-K9 is a Cisco Unified IP Phone that features video capabilities and advanced multimedia communications. Like any other IP phone, it requires maintenance and troubleshooting to ensure proper operation. Here are some guidelines for maintaining and troubleshooting the CP-9971-W-K9:


  • Firmware updates: Keep the phone's firmware up to date to ensure the latest features and bug fixes. This can be done through the phone's web interface or through Cisco Unified Communications Manager.
  • Power source: Ensure that the phone is connected to a stable power source. Power issues can cause intermittent phone problems, such as audio quality issues and intermittent phone restarts.
  • Physical cleaning: Regularly clean the phone with a soft, dry cloth to remove dust and other debris.


  • Check connectivity: If the phone is not connecting to the network, check the Ethernet cable and switch port for any issues. Ensure that the network cable is connected to the correct port on the phone.
  • Verify network settings: Verify that the phone's network settings are correctly configured. Check the IP address, subnet mask, default gateway, and DNS settings.
  • Reboot the phone: If the phone is not responding, try rebooting it. This can be done by unplugging the phone from the power source and plugging it back in.
  • Check for firmware updates: If the phone is experiencing issues, check for firmware updates. Updating the firmware can often fix issues related to phone operation.
  • Audio quality issues: If the phone is experiencing audio quality issues, check the network connection and the phone's audio settings. Adjust the volume, speakerphone, and handset settings as needed.

General Information about this Cisco CP-9971-W-K9

  • Manufacturer : Cisco
  • Model Number or SKU# CP-9971-W-K9
  • Product Name Standard Handset for IP Phone
  • Product Type Handset

Physical Characteristics of IP Phone

  • Product Color: White
  • Weight (Approximate): 3.66 lbs


  • Compatibility: Cisco IP Phone - 9971
Product Condition:
Warranty provided by ALLHDD.COM:
90 Days

About Refurbished Products

Refurbished products are typically refurbished by an Original Manufacturer or an affiliate of the manufacturer or 3rd party facility. This product may have minor blemishes due to normal product usage and doesn't necessarily come with documentation and software unless indicated, but has been well tested and generally has never had any defects.

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ALLHDD guarantees that the products will not have defects in material that will affect the product's functionality during the Standard Warranty Period. The warranty period starts when the merchandise/items from our warehouse.

What does ALLHDD.Com warranty cover?

30-days to 3 years warranty:

Replacement or refund. In the case of material defects, we will try to replace the product first. The product will be replaced before the expiration of the original warranty. For any failure of hardware, if we cannot process the replacement of the product(s)/model(s), we will refund the original selling/invoiced price. The shipping costs and sales tax, if any, are non-refundable. ALLHDD retains the right to decide whether the item(s) will process for replacement or refund.

What is not covered by our warranty?

The reason why our warranty does not cover any problem caused by the following conditions:

(a) misuse of hardware; accidental damage; carelessness product(s) damage; shock; temperature beyond the specification of any product; faulty installation; operation; modification of goods;

(b) any misuse outside the instructions in the user manual for any specific product;

(c) damaged caused by other hardware or equipment. The warranty will void if the item is returned with physical damage, damage to the retail box, removed from the box, counterfeit labels/labelled by them, or any modifications of internal and external covers. Data loss or damages to any other equipment we do not cover by our offered warranty.

What is the Manufacturer/Brand Warranty?

In general, a manufacturer's warranty service/support is a written guarantee to the buyer of a product. Its terms assure the replacement or repair of the product, if necessary, within a specified period after the purchase (2-5 years depending on the brand/manufacturer). It is typically included in the price of the product. Products are brand new and sealed and the original manufacturer box is complete with the Manufacturer's genuine warranty. For most of the brand new/retail products that come with the manual and box, exceptions may apply (i.e., Cisco, Juniper Networks).

For the server parts (i.e., Dell, HPE) to get Full coverage of the warranty server must have a full 3- 5 years warranty. However, ALLHDD.COM will cover the warranty duration if any Manufacturer doesn't support the advertised warranty and there is no refund for those.
Final Sale items are non-returnable/refundable in any situation. Any question? please ask our team before the shipment.

Important notes:

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Worldwide Shipping Options:

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UPS®/FedEx® International Priority

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UPS®/FedEx® Ground Shipping Canada

Estimated delivery time: 5-8 business days

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