Cisco CP-9971-W-K9 Networking Telephony Equipment IP Phone
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CP-9971-W-K9 Cisco Unified IP Phone 9971 Standard - IP Video Refurbished

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Part Number#: CP-9971-W-K9
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Short Description:
CP-9971-W-K9 Unified IP Phone 9971 Standard - IP Video Phone - IEEE 802.11b/g/a (wi-fi) - SIP - Arctic White | Made by Cisco | Refurbished
Product Condition:
Warranty provided by ALLHDD.COM:
90 Days

Features and Benefits of IP Phone

The CP-9971-W-K9 is a Cisco Unified IP Phone 9971 Standard that is designed for use in a variety of business environments. It is an IP video phone that provides a range of features and benefits to its users, including:


  • Large touchscreen display: The phone has a 5.6-inch color touchscreen display that provides easy access to phone features and applications.
  • High-definition voice and video: The phone supports high-definition voice and video, providing clear communication and collaboration capabilities.
  • Multiple line support: The phone can support up to eight lines, making it ideal for businesses that require multiple phone lines.
  • Bluetooth support: The phone supports Bluetooth connectivity, allowing users to connect their mobile devices and use the phone as a speakerphone.
  • Security features: The phone supports a range of security features, including secure voice and video communication, encryption, and authentication.


  • Improved collaboration: The phone's high-definition voice and video capabilities enable users to collaborate more effectively, improving communication and productivity.
  • Enhanced mobility: The phone's Bluetooth support allows users to connect their mobile devices, providing greater mobility and flexibility in the workplace.
  • Increased efficiency: The phone's touchscreen display and multiple line support enable users to access phone features and applications quickly and efficiently.
  • Enhanced security: The phone's security features provide peace of mind, ensuring that communications are secure and confidential.

Technical specifications of IP Video Phone

The CP-9971-W-K9 is a Cisco Unified IP Phone 9971 Standard - IP Video Phone designed for business use, featuring advanced collaboration capabilities and high-quality video and voice communication. Here are some of its technical specifications:

  • Display: The phone has a 5.6-inch color touch-screen display with a resolution of 640 x 480 pixels. It supports up to 24-bit color depth.
  • Camera: The phone has a built-in 720p HD camera with support for H.264 video encoding. It can be used for video calling and video conferencing.
  • Audio: The phone features high-quality audio with support for wideband audio and noise cancellation. It has a built-in speakerphone and a headset jack.
  • Network Connectivity: The phone supports wired Ethernet connectivity with support for Power over Ethernet (PoE). It also has a built-in 802.11a/b/g/n Wi-Fi radio for wireless connectivity.
  • Protocols: The phone supports a range of protocols, including SIP, SCCP, and H.323.
  • Security: The phone supports a range of security features, including secure call signaling and media encryption.
  • Applications: The phone supports a range of applications, including web browsing, XML applications, and Cisco Unified Communications Manager call control features.

Maintenance and Troubleshooting

The CP-9971-W-K9 is a Cisco Unified IP Phone that features video capabilities and advanced multimedia communications. Like any other IP phone, it requires maintenance and troubleshooting to ensure proper operation. Here are some guidelines for maintaining and troubleshooting the CP-9971-W-K9:


  • Firmware updates: Keep the phone's firmware up to date to ensure the latest features and bug fixes. This can be done through the phone's web interface or through Cisco Unified Communications Manager.
  • Power source: Ensure that the phone is connected to a stable power source. Power issues can cause intermittent phone problems, such as audio quality issues and intermittent phone restarts.
  • Physical cleaning: Regularly clean the phone with a soft, dry cloth to remove dust and other debris.


  • Check connectivity: If the phone is not connecting to the network, check the Ethernet cable and switch port for any issues. Ensure that the network cable is connected to the correct port on the phone.
  • Verify network settings: Verify that the phone's network settings are correctly configured. Check the IP address, subnet mask, default gateway, and DNS settings.
  • Reboot the phone: If the phone is not responding, try rebooting it. This can be done by unplugging the phone from the power source and plugging it back in.
  • Check for firmware updates: If the phone is experiencing issues, check for firmware updates. Updating the firmware can often fix issues related to phone operation.
  • Audio quality issues: If the phone is experiencing audio quality issues, check the network connection and the phone's audio settings. Adjust the volume, speakerphone, and handset settings as needed.

General Information about this Cisco CP-9971-W-K9

  • Manufacturer : Cisco
  • Model Number or SKU# CP-9971-W-K9
  • Product Name Standard Handset for IP Phone
  • Product Type Handset

Physical Characteristics of IP Phone

  • Product Color: White
  • Weight (Approximate): 3.66 lbs


  • Compatibility: Cisco IP Phone - 9971

About Refurbished Products

Refurbished products are typically refurbished by an Original Manufacturer or an affiliate of the manufacturer or 3rd party facility. This product may have minor blemishes due to normal product usage and doesn't necessarily come with documentation and software unless indicated, but has been well tested and generally has never had any defects.

Telephony technology deals with the interaction between two or parties that are physically distant. The interaction often involves electronic voice communication, videoconferencing, text messages, and faxing. Telephony has now evolved into the Internet sphere, allowing users to communicate via IP (Internet Protocol) networks. This is done at lower costs than traditional telephonic systems. IP telephonic systems can be found on a host of computing devices such as PCs, desktop computers, smartphones, and tablets.

Users need to invest in reliable, scalable, and robust telephony equipment to help meet enterprise needs. Every business needs to constantly communicate with employees, suppliers, and customers for improved business performance. There are a series of smart features of available telephony equipment that users can benefit from. These include real-time telephone calls, video conferencing, privacy protection, faxing, instant messaging, and more.

These high-end technologies are ideal for several organizations that require an improved approach to their telephony networking. That way, they can be sure of maximizing business mobility and continuity.

Several types of office phone systems are available to be employed by users. These phone systems run on different technology platforms. They can make use of VoIP, PBX, or analog. A user's telephone system choice will depend on the extensions, business applications, wiring, and budget. There are three major types that users can choose from, and they include KSU, PBX, and VoIP.

KSU (Key System Unit)

The Key System Unit is a multi-line telephony system that performs under a central control device. Present key system units now offer users with advanced features for businesses with up to 75 employees. These types of systems are often known as hybrid telephone systems. They incorporate the features of both key and PBX systems, offering improved efficiency. A great advantage of key systems is that the users can expand them as the business expands, and more employees are available.

PBX (Private Branch Exchange)

Larger businesses employ these types of telephony systems. They can accommodate well over 75 employees, and they have several advanced features standard them. These systems offer increased flexibility, which allows them to be used for complex operations in business environments. Their flexibility and customizable features ensure that they offer good value for money.

VoIP (Voice over IP)

This type is the latest telephonic system that allows businesses to connect in different locations. These locations can be within a locale or other places in the world. VoIP telephony equipment works by sending voice calls via the internet without the need for traditional telephones.

VoIP technology enables businesses to communicate with remote workers and branch offices. That is, users can place and receive calls anywhere in the world with the same number. Traditional VoIP technology allows companies to own and manage the telephony equipment themselves. On the other hand, the hosted VoIP system is controlled by a service provider.

Cloud-based telephony equipment manages and maintains a company's communication, relieving the IT department of such duties. That way, it frees up time and allows employees to focus on other important tasks.

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ALLHDD guarantees that the products will not have defects in material that will affect the product's functionality during the Standard Warranty Period. The warranty period starts when the merchandise/items from our warehouse.

What does ALLHDD.Com warranty cover?

30-days to 3 years warranty:

Replacement or refund. In the case of material defects, we will try to replace the product first. The product will be replaced before the expiration of the original warranty. For any failure of hardware, if we cannot process the replacement of the product(s)/model(s), we will refund the original selling/invoiced price. The shipping costs and sales tax, if any, are non-refundable. ALLHDD retains the right to decide whether the item(s) will process for replacement or refund.

What is not covered by our warranty?

The reason why our warranty does not cover any problem caused by the following conditions:

(a) misuse of hardware; accidental damage; carelessness product(s) damage; shock; temperature beyond the specification of any product; faulty installation; operation; modification of goods;

(b) any misuse outside the instructions in the user manual for any specific product;

(c) damaged caused by other hardware or equipment. The warranty will void if the item is returned with physical damage, damage to the retail box, removed from the box, counterfeit labels/labelled by them, or any modifications of internal and external covers. Data loss or damages to any other equipment we do not cover by our offered warranty.

What is the Manufacturer/Brand Warranty?

In general, a manufacturer's warranty service/support is a written guarantee to the buyer of a product. Its terms assure the replacement or repair of the product, if necessary, within a specified period after the purchase (2-5 years depending on the brand/manufacturer). It is typically included in the price of the product. Products are brand new and sealed and the original manufacturer box is complete with the Manufacturer's genuine warranty. For most of the brand new/retail products that come with the manual and box, exceptions may apply (i.e., Cisco, Juniper Networks).

For the server parts (i.e., Dell, HPE) to get Full coverage of the warranty server must have a full 3- 5 years warranty. However, ALLHDD.COM will cover the warranty duration if any Manufacturer doesn't support the advertised warranty and there is no refund for those.
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