Cisco CTS-MIC-CLNG-G2 Microphone
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CTS-MIC-CLNG-G2 Cisco TelePresence Ceiling Microphone Refurbished

Availability: In Stock
Part Number#: CTS-MIC-CLNG-G2
List Price was: $2838.46
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Short Description:
CTS-MIC-CLNG-G2 TelePresence Generation 2 10m Ethernet Cable Ceiling Microphone | Made by Cisco | Refurbished
Product Condition:
Warranty provided by ALLHDD.COM:
90 Days

Performance of Microphone

The CTS-MIC-CLNG-G2 is a ceiling microphone produced by Cisco Systems, Inc. It is designed for use in conference room environments and is compatible with Cisco TelePresence and Webex video conferencing systems.

In terms of performance, the CTS-MIC-CLNG-G2 is a digital microphone that uses an omnidirectional pickup pattern to capture sound from all directions. It is designed to be mounted in the ceiling of a conference room and has a range of approximately 10 feet (3 meters). The microphone is equipped with noise cancelling technology to reduce background noise and echo, and has a frequency response of 50 Hz to 16 kHz. It also has a built-in audio processor that can automatically adjust the volume and tone of the microphone based on the ambient noise level in the room.

Additional Information

The CTS-MIC-CLNG-G2 Cisco Ethernet Ceiling Microphone is a ceiling-mounted microphone that is designed for use in Cisco video conferencing systems. It is equipped with an Ethernet port, which allows it to be connected directly to a network and used with Cisco's collaboration and video conferencing solutions. This Product has a 360-degree pickup range, which means it can capture audio from all around the room, and it is equipped with a built-in echo canceller to reduce echoes and improve audio clarity. It is also compatible with Cisco's SpeakerTrack feature, which uses machine learning algorithms to automatically focus on the active speaker in the room and reduce background noise.

Troubleshooting Common Issues

The CTS-MIC-CLNG-G2 is a Cisco TelePresence Ceiling Microphone designed for use in conference rooms and other meeting spaces. Here are some common issues that may arise with this microphone and troubleshooting steps you can take to address them:

No audio output:

  • Check the microphone connections to the codec or audio mixer.
  • Ensure that the microphone is powered on and that the LED indicator light is lit.
  • Check the audio input settings on the codec or audio mixer and make sure they are set to the correct input source.
  • Ensure that the audio cable is properly plugged in and not damaged.
  • Try resetting the microphone by power cycling it or using the reset button.

Low audio output:

  • Check the audio input settings on the codec or audio mixer and adjust the audio levels if necessary.
  • Make sure that the microphone is not too far away from the speakers or participants.
  • Check the room acoustics and adjust them if necessary.
  • Ensure that the microphone is not obstructed by any objects, such as ceiling tiles or furniture.

Echo or feedback:

  • Check the audio input settings on the codec or audio mixer and adjust the audio levels if necessary.
  • Make sure that the microphone is not too close to the speakers or participants.
  • Check the room acoustics and adjust them if necessary.
  • Check for any objects in the room that may be reflecting or amplifying the sound, such as glass walls or hard surfaces.
  • Consider using a noise-cancellation feature or device.

Unwanted noise or interference:

  • Check the microphone placement and ensure that it is not picking up any unwanted noise sources, such as air conditioning units or other equipment.
  • Check for any electromagnetic interference sources nearby, such as other electronic devices or power cables.
  • Try using a shielded audio cable to reduce interference.
  • Make sure that the microphone is not damaged or malfunctioning.

General Information about this Cisco CTS-MIC-CLNG-G2

Technical Information of Ceiling Microphone

  • 180 directional coverage for 14 feet
  • Wide frequency range of 80 Hz to 20 kHz
  • Telephony Ceiling Microphone
  • Compatible with Cisco MX and SX systems
  • Full mounting equipment included

IP Telephony for TelePresence

  • Microphone
  • Top plate
  • Vertical plate
  • 2x plugs
  • 4x 2m mounting wires
  • 10m Ethernet cable
  • Ceiling grommet
  • Minijack adapter
  • Euroblock adapter
  • Gloves

About Refurbished Products

Refurbished products are typically refurbished by an Original Manufacturer or an affiliate of the manufacturer or 3rd party facility. This product may have minor blemishes due to normal product usage and doesn't necessarily come with documentation and software unless indicated, but has been well tested and generally has never had any defects.

Telephony technology deals with the interaction between two or parties that are physically distant. The interaction often involves electronic voice communication, videoconferencing, text messages, and faxing. Telephony has now evolved into the Internet sphere, allowing users to communicate via IP (Internet Protocol) networks. This is done at lower costs than traditional telephonic systems. IP telephonic systems can be found on a host of computing devices such as PCs, desktop computers, smartphones, and tablets.

Users need to invest in reliable, scalable, and robust telephony equipment to help meet enterprise needs. Every business needs to constantly communicate with employees, suppliers, and customers for improved business performance. There are a series of smart features of available telephony equipment that users can benefit from. These include real-time telephone calls, video conferencing, privacy protection, faxing, instant messaging, and more.

These high-end technologies are ideal for several organizations that require an improved approach to their telephony networking. That way, they can be sure of maximizing business mobility and continuity.

Several types of office phone systems are available to be employed by users. These phone systems run on different technology platforms. They can make use of VoIP, PBX, or analog. A user's telephone system choice will depend on the extensions, business applications, wiring, and budget. There are three major types that users can choose from, and they include KSU, PBX, and VoIP.

KSU (Key System Unit)

The Key System Unit is a multi-line telephony system that performs under a central control device. Present key system units now offer users with advanced features for businesses with up to 75 employees. These types of systems are often known as hybrid telephone systems. They incorporate the features of both key and PBX systems, offering improved efficiency. A great advantage of key systems is that the users can expand them as the business expands, and more employees are available.

PBX (Private Branch Exchange)

Larger businesses employ these types of telephony systems. They can accommodate well over 75 employees, and they have several advanced features standard them. These systems offer increased flexibility, which allows them to be used for complex operations in business environments. Their flexibility and customizable features ensure that they offer good value for money.

VoIP (Voice over IP)

This type is the latest telephonic system that allows businesses to connect in different locations. These locations can be within a locale or other places in the world. VoIP telephony equipment works by sending voice calls via the internet without the need for traditional telephones.

VoIP technology enables businesses to communicate with remote workers and branch offices. That is, users can place and receive calls anywhere in the world with the same number. Traditional VoIP technology allows companies to own and manage the telephony equipment themselves. On the other hand, the hosted VoIP system is controlled by a service provider.

Cloud-based telephony equipment manages and maintains a company's communication, relieving the IT department of such duties. That way, it frees up time and allows employees to focus on other important tasks.

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ALLHDD guarantees that the products will not have defects in material that will affect the product's functionality during the Standard Warranty Period. The warranty period starts when the merchandise/items from our warehouse.

What does ALLHDD.Com warranty cover?

30-days to 3 years warranty:

Replacement or refund. In the case of material defects, we will try to replace the product first. The product will be replaced before the expiration of the original warranty. For any failure of hardware, if we cannot process the replacement of the product(s)/model(s), we will refund the original selling/invoiced price. The shipping costs and sales tax, if any, are non-refundable. ALLHDD retains the right to decide whether the item(s) will process for replacement or refund.

What is not covered by our warranty?

The reason why our warranty does not cover any problem caused by the following conditions:

(a) misuse of hardware; accidental damage; carelessness product(s) damage; shock; temperature beyond the specification of any product; faulty installation; operation; modification of goods;

(b) any misuse outside the instructions in the user manual for any specific product;

(c) damaged caused by other hardware or equipment. The warranty will void if the item is returned with physical damage, damage to the retail box, removed from the box, counterfeit labels/labelled by them, or any modifications of internal and external covers. Data loss or damages to any other equipment we do not cover by our offered warranty.

What is the Manufacturer/Brand Warranty?

In general, a manufacturer's warranty service/support is a written guarantee to the buyer of a product. Its terms assure the replacement or repair of the product, if necessary, within a specified period after the purchase (2-5 years depending on the brand/manufacturer). It is typically included in the price of the product. Products are brand new and sealed and the original manufacturer box is complete with the Manufacturer's genuine warranty. For most of the brand new/retail products that come with the manual and box, exceptions may apply (i.e., Cisco, Juniper Networks).

For the server parts (i.e., Dell, HPE) to get Full coverage of the warranty server must have a full 3- 5 years warranty. However, ALLHDD.COM will cover the warranty duration if any Manufacturer doesn't support the advertised warranty and there is no refund for those.
Final Sale items are non-returnable/refundable in any situation. Any question? please ask our team before the shipment.

Important notes:

We can provide additional warranty service/support for any product you purchase from us if you need additional warranty coverage before finalizing the order from ALLHDD.Com. You need to ask in live chat/help or call us for more information.

Individual product warranty mentioned on each item product description page/detail page.

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