Cisco CTS-SX20CODEC-K9 SX20 Codec Video conferencing device Networking Telephony Equipment Telepresence
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CTS-SX20CODEC-K9 Cisco TelePresence SX20 Video Conference Refurbished

Availability: In Stock
Part Number#: CTS-SX20CODEC-K9
List Price was: $4423.08
Your Price:
You Save: $3273.08 (74% off)


Short Description:
CTS-SX20CODEC-K9 TelePresence System Gigabit Ethernet 10/100/1000Base-T SX20 Codec Video Conferencing Equipment | Made by Cisco | Refurbished
Product Condition:
Warranty provided by ALLHDD.COM:
90 Days
System Requirements and Compatibility

The Cisco TelePresence SX20 Codec (CTS-SX20CODEC-K9) requires the following hardware and software specifications:


  • Power: 100-240V AC, 50/60Hz
  • Processor: Dual-core CPU @ 1.2 GHz
  • RAM: 2GB
  • Flash: 4GB
  • Network: 10/100/1000 Ethernet
  • Video Inputs: HDMI, Composite, S-Video
  • Video Outputs: HDMI, Composite, S-Video
  • Audio Inputs: Stereo, Line-in
  • Audio Outputs: Stereo, Line-out


  • Compatible with Cisco Webex, Cisco TelePresence, and other third-party video conferencing platforms
  • Requires a minimum of Cisco TelePresence Software Release TC7.3
  • Supports H.264, H.263, and H.239 video codecs
Connecting to the Network

The system connecting to the network of a Cisco TelePresence SX20 Video Conference Device is done through Ethernet connection. Here are the steps:

  • Connect the SX20 device to your network using an Ethernet cable.
  • Connect a monitor and keyboard to the device, and then turn on the device.
  • Wait for the device to boot up and reach the main menu.
  • From the main menu, select "System Configuration" and then "Network Configuration."
  • Select "IP Configuration" and enter the necessary information, including the IP address, subnet mask, and default gateway.
  • Save the changes and restart the device.
  • Verify the connectivity by pinging the IP address of the device from a network device, such as a computer or laptop.
  • Open a web browser and enter the IP address of the device.
  • Log in to the web interface using the default username and password.
  • Configure the network settings as needed, such as setting up the firewall, enabling DHCP, and adding the device to the network's DNS.
  • Save the changes and restart the device to ensure the changes take effect.
Managing Contacts and Directories

The Cisco TelePresence SX20 Video Conference Device (CTS-SX20CODEC-K9) has a built-in system for managing contacts and directories. This system allows users to store and access a list of frequently used contacts, as well as search for new contacts through an external directory. The following features are included in the contact and directory management system:

  • Contact List: The device has a built-in contact list where users can store frequently used contacts. The list can be accessed through the device's interface, and users can make a call directly from the list.
  • External Directories: The device supports integration with external directories, such as Microsoft Exchange, LDAP, and Cisco Unified Communications Manager. This integration allows users to search for contacts from within the device's interface and add them to their contact list.
  • Contact Search: The device has a search function that allows users to search for contacts based on their name, email address, or phone number. The search results are displayed in a list, and users can select a contact and initiate a call directly from the list.
  • Contact Management: Users can manage their contact list by adding new contacts, editing existing contacts, or deleting contacts they no longer need. The device also supports importing and exporting contacts in a CSV file format.
General Information
  • Manufacturer Cisco Systems, Inc
  • Product Line TelePresence
  • Product Model SX20
  • Product Name TelePresence SX20 Video Conference Equipment
  • Product Type Video Conference Equipment
Technical Information
  • ITU-T Recommendation H.245
  • ITU-T Recommendation H.235v3
  • ITU-T Recommendation H.460.18/19
  • ITU-T Recommendation H.323
  • Video Bridging Multipoint


  • Graphics Modes WXGA
  • Maximum Video Resolution 1920 x 1080
  • Maximum Frame Rate 60 fps
  • Video Encoding H.264
  • Video Encoding H.263+
  • Video Encoding H.263


  • Audio Encoding G.722.1
  • Audio Encoding G.722
  • Audio Encoding G.711
  • Audio Encoding AAC-LD

Network & Communication

  • Carrier Supported ISDN
  • Network Technology 10/100/1000Base-T
  • Ethernet Technology Gigabit Ethernet


  • DVI In Yes
  • HDMI In Yes
  • HDMI Out Yes
  • Audio Line In Yes
  • Audio Line Out Yes
  • Network (RJ-45) Yes
  • USB Yes
  • Number of Network (RJ-45) Ports 1
  • Number of DVI In 1
  • Number of HDMI Inputs 1
  • Number of HDMI Outputs 2
  • Number of Audio Line In 4
  • Number of Audio Line Out 2
Product Condition:
Warranty provided by ALLHDD.COM:
90 Days

About Refurbished Products

Refurbished products are typically refurbished by an Original Manufacturer or an affiliate of the manufacturer or 3rd party facility. This product may have minor blemishes due to normal product usage and doesn't necessarily come with documentation and software unless indicated, but has been well tested and generally has never had any defects.

Here, you can check more available conditions of your desired product CTS-SX20CODEC-K9 at a competitive price. We are trying our best to meet your needs on the enterprise-level computer, server, data centre, and networking hardware. You are welcome to ask our live chat or get live representative support over the phone.


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ALLHDD guarantees that the products will not have defects in material that will affect the product's functionality during the Standard Warranty Period. The warranty period starts when the merchandise/items from our warehouse.

What does ALLHDD.Com warranty cover?

30-days to 3 years warranty:

Replacement or refund. In the case of material defects, we will try to replace the product first. The product will be replaced before the expiration of the original warranty. For any failure of hardware, if we cannot process the replacement of the product(s)/model(s), we will refund the original selling/invoiced price. The shipping costs and sales tax, if any, are non-refundable. ALLHDD retains the right to decide whether the item(s) will process for replacement or refund.

What is not covered by our warranty?

The reason why our warranty does not cover any problem caused by the following conditions:

(a) misuse of hardware; accidental damage; carelessness product(s) damage; shock; temperature beyond the specification of any product; faulty installation; operation; modification of goods;

(b) any misuse outside the instructions in the user manual for any specific product;

(c) damaged caused by other hardware or equipment. The warranty will void if the item is returned with physical damage, damage to the retail box, removed from the box, counterfeit labels/labelled by them, or any modifications of internal and external covers. Data loss or damages to any other equipment we do not cover by our offered warranty.

What is the Manufacturer/Brand Warranty?

In general, a manufacturer's warranty service/support is a written guarantee to the buyer of a product. Its terms assure the replacement or repair of the product, if necessary, within a specified period after the purchase (2-5 years depending on the brand/manufacturer). It is typically included in the price of the product. Products are brand new and sealed and the original manufacturer box is complete with the Manufacturer's genuine warranty. For most of the brand new/retail products that come with the manual and box, exceptions may apply (i.e., Cisco, Juniper Networks).

For the server parts (i.e., Dell, HPE) to get Full coverage of the warranty server must have a full 3- 5 years warranty. However, ALLHDD.COM will cover the warranty duration if any Manufacturer doesn't support the advertised warranty and there is no refund for those.
Final Sale items are non-returnable/refundable in any situation. Any question? please ask our team before the shipment.

Important notes:

We can provide additional warranty service/support for any product you purchase from us if you need additional warranty coverage before finalizing the order from ALLHDD.Com. You need to ask in live chat/help or call us for more information.

Individual product warranty mentioned on each item product description page/detail page.

Free Technical support on purchased items, our expert consultancy over the phone, by email, by live chat, or by remote login.


Shipping Options and Estimated Delivery Time

UPS Shipping Options:

FREE UPS® Ground (Free shipping to all orders for 48 states!)
Estimated delivery time: 4-7 business days

UPS 3 Day Select®
Estimated delivery time: 3 business days

UPS 2nd Day Air®
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UPS Next Day Air® Standard Overnight
Estimated delivery time: Overnight 2-5 PM, Standard Overnight Delivery.

UPS Next Day Air® - Priority Overnight
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UPS Next Day Air® First Overnight - Early A.M
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UPS® First Overnight - Saturday
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FedEx Shipping Options:

FedEx Ground®
Estimated delivery time: (4–7 business days in the contiguous 48 states)
*For residential delivery via FedEx Ground use FedEx Home Delivery®
Estimated delivery time: 4−7 business days, based on the distance to the destination.

FedEx Express Saver®
Estimated delivery time: 3 business days (by 4:30 PM to U.S. businesses; by 8:00 PM to residences)
Available throughout all 50 states (except Hawaii and Alaska)

FedEx 2Day®
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Available throughout all 50 states

FedEx Standard Overnight®
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Available throughout all 50 states (Hawaii is outbound only)

FedEx Priority Overnight®
Estimated delivery time: Next-business-day (by 10:30 PM to U.S. businesses, noon to most residences)
Available throughout all 50 states

FedEx First Overnight®
Estimated delivery time: Next-business-day (by 8:30 or 9 AM to most areas)
Available throughout all 50 states

Worldwide Shipping Options:

UPS®/FedEx® International Economy

Estimated delivery time: 4-7 business days

UPS®/FedEx® International Priority

Estimated delivery time: 2-4 business days

UPS®/FedEx® Ground Shipping Canada

Estimated delivery time: 5-8 business days

Important notes:

  • The processing of orders with Ground Shipping can take up to 24-48 hours. But we try to process all orders the same day.
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  • If you have any specific delivery time requirements, please contact our customer support and someone from our customer service team will be able to help you.
  • You can estimate the shipping cost from the products detail page, also available on the checkout page
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  • To get a FedEx® delivery service you need to mention it on the checkout page notebox.
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  • Shipping cut off 4:00 PM (Monday-Friday) and available blind drop shipment.