Warranty and support are two important aspects that customers should consider when purchasing a product. These terms ensure that the product purchased is reliable and that the manufacturer stands behind their product.
Warranty refers to the promise made by the manufacturer that their product is free from defects in materials and workmanship for a certain period of time. If any issues arise during the warranty period, the manufacturer will repair or replace the product at no cost to the customer.
Support, on the other hand, refers to the assistance provided by the manufacturer to customers who have questions or concerns about their product. This may include technical support, customer service, and online resources such as user manuals and knowledge bases.
In the case of the HPE 797523-001 hard drive, the warranty and support provided by HPE ensures that customers can have confidence in the product and that any issues will be resolved quickly and efficiently. HPE offers a standard warranty period of three years for this hard drive, and customers can also purchase extended warranties for additional coverage. Additionally, HPE provides a range of support options, including phone and email support, online resources, and community forums where customers can connect with other users and HPE experts.
Maintenance and TroubleshootingMaintenance and troubleshooting are important aspects of ensuring the optimal performance and reliability of the HPE 797523-001 hard drive. Here are some tips for maintaining and troubleshooting this hard drive:
Maintenance:
- Regularly clean the hard drive and its surroundings to prevent dust buildup and overheating.
- Keep the firmware and software up-to-date to ensure compatibility and performance.
- Monitor the hard drive's temperature and usage to ensure it is operating within normal ranges.
- Check the hard drive for errors using built-in diagnostic tools.
Troubleshooting:
- Check the physical connections to ensure they are secure and correctly connected.
- Verify that the hard drive is properly configured and recognized by the system.
- Run diagnostic tools to identify and troubleshoot errors.
- Check system logs for any errors or warnings related to the hard drive.
- Contact HPE support if issues persist or if the hard drive requires replacement.
It is important to follow best practices for maintenance and troubleshooting to ensure the longevity and reliability of the HPE 797523-001 hard drive. If issues arise that cannot be resolved through troubleshooting, HPE support is available to provide assistance and recommend the best course of action.
CompatibilityThe HPE 797523-001 hard drive is designed to be compatible with a wide range of HPE servers and storage systems. Here are some of the supported platforms:
- HPE ProLiant DL160 Gen9, DL180 Gen9, DL360 Gen9, DL380 Gen9, DL560 Gen9, DL580 Gen9, ML110 Gen9, ML150 Gen9, ML350 Gen9, XL230a Gen9
- HPE ProLiant DL360p Gen8, DL380p Gen8, DL385p Gen8, DL560 Gen8, ML350p Gen8
- HPE ProLiant DL360 G7, DL380 G7, DL385 G7, DL580 G7, DL585 G7, ML350 G7, ML370 G7, SL4540 G7, XL220a Gen8
- HPE ProLiant BL420c Gen8, BL460c Gen8, BL465c Gen8, BL660c Gen8
- HPE D3000 Enclosures, D3600 Enclosures, D3700 Enclosures, MSA60 Enclosures, MSA70 Enclosures
Please note that this list is not exhaustive and that the HPE 797523-001 hard drive may also be compatible with other HPE servers and storage systems that are not listed here. It is always recommended to consult the official HPE compatibility matrix or contact HPE support for specific compatibility questions and concerns.
Product Information
- Manufacturer : Hewlett Packard Enterprise (HPE)
- MPN: 797523-001
- Type : Hard Disk Drive (HDD)
- Sub-Type : SATA-6GBPS
- SKU: 797523-001
Technical Information
- Capacity : 2 TB
- RPM : 2TB-7.2K
- Form factor : 3.5 lff low profile
- Interface : SATA-6GBPS
- Data transfer Rate : 600 mbps
- Spindle speed : 7200 RPM
- Drive transfer rate : 600 mbps (external)
- Interfaces : 1 x sata 6 gb/s - 7 pin serial ATA
- Compatible bays : 1 x hot-swap - 3.5 lff low profile
About Refurbished Products
Warranty
ALLHDD guarantees that the products will not have defects in material that will affect the product's functionality during the Standard Warranty Period. The warranty period starts when the merchandise/items from our warehouse.
What does ALLHDD.Com warranty cover?
30-days to 3 years warranty:
Replacement or refund. In the case of material defects, we will try to replace the product first. The product will be replaced before the expiration of the original warranty. For any failure of hardware, if we cannot process the replacement of the product(s)/model(s), we will refund the original selling/invoiced price. The shipping costs and sales tax, if any, are non-refundable. ALLHDD retains the right to decide whether the item(s) will process for replacement or refund.
What is not covered by our warranty?
The reason why our warranty does not cover any problem caused by the following conditions:
(a) misuse of hardware; accidental damage; carelessness product(s) damage; shock; temperature beyond the specification of any product; faulty installation; operation; modification of goods;
(b) any misuse outside the instructions in the user manual for any specific product;
(c) damaged caused by other hardware or equipment. The warranty will void if the item is returned with physical damage, damage to the retail box, removed from the box, counterfeit labels/labelled by them, or any modifications of internal and external covers. Data loss or damages to any other equipment we do not cover by our offered warranty.
What is the Manufacturer/Brand Warranty?
In general, a manufacturer's warranty service/support is a written guarantee to the buyer of a product. Its terms assure the replacement or repair of the product, if necessary, within a specified period after the purchase (2-5 years depending on the brand/manufacturer). It is typically included in the price of the product. Products are brand new and sealed and the original manufacturer box is complete with the Manufacturer's genuine warranty. For most of the brand new/retail products that come with the manual and box, exceptions may apply (i.e., Cisco, Juniper Networks).
For the server parts (i.e., Dell, HPE) to get Full coverage of the warranty server must have a full 3- 5 years warranty. However, ALLHDD.COM will cover the warranty duration if any Manufacturer doesn't support the advertised warranty and there is no refund for those.
Final Sale items are non-returnable/refundable in any situation. Any question? please ask our team before the shipment.
Important notes:
We can provide additional warranty service/support for any product you purchase from us if you need additional warranty coverage before finalizing the order from ALLHDD.Com. You need to ask in live chat/help or call us for more information.
Individual product warranty mentioned on each item product description page/detail page.
Free Technical support on purchased items, our expert consultancy over the phone, by email, by live chat, or by remote login.
Delivery
Shipping Options and Estimated Delivery Time
UPS Shipping Options:
FREE UPS® Ground (Free shipping to all orders for 48 states!)
Estimated delivery time: 4-7 business days
UPS 3 Day Select®
Estimated delivery time: 3 business days
UPS 2nd Day Air®
Estimated delivery time: 1-2 business days, Delivery by 10:30 AM or 2:00 PM
UPS Next Day Air® Standard Overnight
Estimated delivery time: Overnight 2-5 PM, Standard Overnight Delivery.
UPS Next Day Air® - Priority Overnight
Estimated delivery time: Overnight Delivery (Next Business Day) Delivery by 10:30 AM or 12:00 PM
UPS Next Day Air® First Overnight - Early A.M
Estimated delivery time: Overnight 8:00 AM, Early morning, overnight delivery for your time-critical shipments.
UPS® First Overnight - Saturday
Estimated delivery time: Overnight 8:30 AM – Saturday
FedEx Shipping Options:
FedEx Ground®
Estimated delivery time: (4–7 business days in the contiguous 48 states)
*For residential delivery via FedEx Ground use FedEx Home Delivery®
Estimated delivery time: 4−7 business days, based on the distance to the destination.
FedEx Express Saver®
Estimated delivery time: 3 business days (by 4:30 PM to U.S. businesses; by 8:00 PM to residences)
Available throughout all 50 states (except Hawaii and Alaska)
FedEx 2Day®
Estimated delivery time: 2 business days (by 4:30 PM to U.S. businesses; by 8:00 PM to residences)
Available throughout all 50 states
FedEx Standard Overnight®
Estimated delivery time: Next-business-day (by 4:30 PM to U.S. businesses and by 8:00 PM to residences)
Available throughout all 50 states (Hawaii is outbound only)
FedEx Priority Overnight®
Estimated delivery time: Next-business-day (by 10:30 PM to U.S. businesses, noon to most residences)
Available throughout all 50 states
FedEx First Overnight®
Estimated delivery time: Next-business-day (by 8:30 or 9 AM to most areas)
Available throughout all 50 states
Worldwide Shipping Options:
UPS®/FedEx® International Economy
Estimated delivery time: 4-7 business days
UPS®/FedEx® International Priority
Estimated delivery time: 2-4 business days
UPS®/FedEx® Ground Shipping Canada
Estimated delivery time: 5-8 business days
Important notes:
- The processing of orders with Ground Shipping can take up to 24-48 hours. But we try to process all orders the same day.
- We are not responsible for weather problems that may affect the delivery of goods by carriers. We cannot guarantee the exact delivery time, regardless of the carriers' claims.
- If you have any specific delivery time requirements, please contact our customer support and someone from our customer service team will be able to help you.
- You can estimate the shipping cost from the products detail page, also available on the checkout page
- The shipping cost depends on box dimensions, weight, and zip/postal code
- To get a FedEx® delivery service you need to mention it on the checkout page notebox.
- For urgent shipments, please contact our customer service.
- Shipping cut off 4:00 PM (Monday-Friday) and available blind drop shipment.
