Cisco CTS-SX20CODEC-K9 SX20 Codec Video conferencing device Networking Telephony Equipment Telepresence
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CTS-SX20CODEC-K9 Cisco TelePresence SX20 Video Conference New

Availability: In Stock
Part Number#: CTS-SX20CODEC-K9
List Price was: $3942.31
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Short Description:
CTS-SX20CODEC-K9 TelePresence System Gigabit Ethernet 10/100/1000Base-T SX20 Codec Video Conferencing Equipment | Made by Cisco | New Factory Sealed
Product Condition:
New Retail Factory Sealed
Warranty provided by ALLHDD.COM:
90 Days

Key Features and Benefits

The Cisco TelePresence SX20 (CTS-SX20CODEC-K9) is a video conferencing device that offers the following key features and benefits:


  • High-definition (HD) video and audio quality
  • Support for multiple display options
  • Multiple connectivity options, including Ethernet, HDMI, and USB
  • Remote management capabilities


  • Enables high-quality, face-to-face communication and collaboration between remote participants
  • Offers flexible deployment options, allowing it to be used in a variety of settings and environments
  • Enhances productivity by allowing remote teams to participate in meetings as if they were in the same room
  • Reduces travel costs and saves time by enabling virtual meetings

Compatibility and Interoperability

The CTS-SX20CODEC-K9 Cisco TelePresence SX20 Video Conference Device is designed to be compatible and interoperable with a range of devices and platforms. Some of its key features include:

  • Interoperability with industry-standard protocols: The CTS-SX20CODEC-K9 supports H.323, SIP, and H.264 video codecs, making it compatible with most video conferencing platforms.
  • Integration with Cisco Collaboration Solutions: The CTS-SX20CODEC-K9 is designed to integrate seamlessly with other Cisco Collaboration Solutions, such as Webex and TelePresence Server, for a comprehensive and seamless collaboration experience.
  • Compatibility with multiple display types: The CTS-SX20CODEC-K9 supports both standard-definition (SD) and high-definition (HD) displays, making it suitable for use in a range of environments.
  • Support for multiple network types: The CTS-SX20CODEC-K9 supports both local area networks (LANs) and wide area networks (WANs), enabling it to be used for remote video conferencing as well as in-person collaboration.

Management and Administration

The Cisco TelePresence SX20 codec is a video conferencing device that can be managed and administered through its web interface, which provides access to various system settings and configurations.

To log into the web interface, enter the IP address of the device into a web browser and enter the login credentials. The default username is "admin" and the default password is "Cisco123."

Once logged in, the following functions can be performed:

  • System Configuration: This section allows the administrator to configure the basic settings such as date and time, network settings, and security settings.
  • User Management: This section allows the administrator to manage user accounts and access levels, such as creating new users, changing passwords, and assigning privileges.
  • Call Management: This section allows the administrator to manage and configure call settings, such as video quality, audio settings, and call recording.
  • Maintenance: This section provides access to diagnostic tools, software upgrades, and device logs, allowing the administrator to keep the device updated and functioning optimally.
  • System Monitoring: This section provides real-time information on the device's performance and status, including active calls, system logs, and alerts.

General Information

  • Manufacturer Cisco Systems, Inc
  • Product Line TelePresence
  • Product Model SX20
  • Product Name TelePresence SX20 Video Conference Equipment
  • Product Type Video Conference Equipment

Technical Information

  • ITU-T Recommendation H.245
  • ITU-T Recommendation H.235v3
  • ITU-T Recommendation H.460.18/19
  • ITU-T Recommendation H.323
  • Video Bridging Multipoint


  • Graphics Modes WXGA
  • Maximum Video Resolution 1920 x 1080
  • Maximum Frame Rate 60 fps
  • Video Encoding H.264
  • Video Encoding H.263+
  • Video Encoding H.263
  • Audio Encoding G.722.1
  • Audio Encoding G.722
  • Audio Encoding G.711
  • Audio Encoding AAC-LD

Network & Communication

  • Carrier Supported ISDN
  • Network Technology 10/100/1000Base-T
  • Ethernet Technology Gigabit Ethernet


  • DVI In Yes
  • HDMI In Yes
  • HDMI Out Yes
  • Audio Line In Yes
  • Audio Line Out Yes
  • Network (RJ-45) Yes
  • USB Yes
  • Number of Network (RJ-45) Ports 1
  • Number of DVI In 1
  • Number of HDMI Inputs 1
  • Number of HDMI Outputs 2
  • Number of Audio Line In 4
  • Number of Audio Line Out 2
Product Condition:
New Retail Factory Sealed
Warranty provided by ALLHDD.COM:
90 Days

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ALLHDD guarantees that the products will not have defects in material that will affect the product's functionality during the Standard Warranty Period. The warranty period starts when the merchandise/items from our warehouse.

What does ALLHDD.Com warranty cover?

30-days to 3 years warranty:

Replacement or refund. In the case of material defects, we will try to replace the product first. The product will be replaced before the expiration of the original warranty. For any failure of hardware, if we cannot process the replacement of the product(s)/model(s), we will refund the original selling/invoiced price. The shipping costs and sales tax, if any, are non-refundable. ALLHDD retains the right to decide whether the item(s) will process for replacement or refund.

What is not covered by our warranty?

The reason why our warranty does not cover any problem caused by the following conditions:

(a) misuse of hardware; accidental damage; carelessness product(s) damage; shock; temperature beyond the specification of any product; faulty installation; operation; modification of goods;

(b) any misuse outside the instructions in the user manual for any specific product;

(c) damaged caused by other hardware or equipment. The warranty will void if the item is returned with physical damage, damage to the retail box, removed from the box, counterfeit labels/labelled by them, or any modifications of internal and external covers. Data loss or damages to any other equipment we do not cover by our offered warranty.

What is the Manufacturer/Brand Warranty?

In general, a manufacturer's warranty service/support is a written guarantee to the buyer of a product. Its terms assure the replacement or repair of the product, if necessary, within a specified period after the purchase (2-5 years depending on the brand/manufacturer). It is typically included in the price of the product. Products are brand new and sealed and the original manufacturer box is complete with the Manufacturer's genuine warranty. For most of the brand new/retail products that come with the manual and box, exceptions may apply (i.e., Cisco, Juniper Networks).

For the server parts (i.e., Dell, HPE) to get Full coverage of the warranty server must have a full 3- 5 years warranty. However, ALLHDD.COM will cover the warranty duration if any Manufacturer doesn't support the advertised warranty and there is no refund for those.
Final Sale items are non-returnable/refundable in any situation. Any question? please ask our team before the shipment.

Important notes:

We can provide additional warranty service/support for any product you purchase from us if you need additional warranty coverage before finalizing the order from ALLHDD.Com. You need to ask in live chat/help or call us for more information.

Individual product warranty mentioned on each item product description page/detail page.

Free Technical support on purchased items, our expert consultancy over the phone, by email, by live chat, or by remote login.


Shipping Options and Estimated Delivery Time

UPS Shipping Options:

FREE UPS® Ground (Free shipping to all orders for 48 states!)
Estimated delivery time: 4-7 business days

UPS 3 Day Select®
Estimated delivery time: 3 business days

UPS 2nd Day Air®
Estimated delivery time: 1-2 business days, Delivery by 10:30 AM or 2:00 PM

UPS Next Day Air® Standard Overnight
Estimated delivery time: Overnight 2-5 PM, Standard Overnight Delivery.

UPS Next Day Air® - Priority Overnight
Estimated delivery time: Overnight Delivery (Next Business Day) Delivery by 10:30 AM or 12:00 PM

UPS Next Day Air® First Overnight - Early A.M
Estimated delivery time: Overnight 8:00 AM, Early morning, overnight delivery for your time-critical shipments.

UPS® First Overnight - Saturday
Estimated delivery time: Overnight 8:30 AM – Saturday

FedEx Shipping Options:

FedEx Ground®
Estimated delivery time: (4–7 business days in the contiguous 48 states)
*For residential delivery via FedEx Ground use FedEx Home Delivery®
Estimated delivery time: 4−7 business days, based on the distance to the destination.

FedEx Express Saver®
Estimated delivery time: 3 business days (by 4:30 PM to U.S. businesses; by 8:00 PM to residences)
Available throughout all 50 states (except Hawaii and Alaska)

FedEx 2Day®
Estimated delivery time: 2 business days (by 4:30 PM to U.S. businesses; by 8:00 PM to residences)
Available throughout all 50 states

FedEx Standard Overnight®
Estimated delivery time: Next-business-day (by 4:30 PM to U.S. businesses and by 8:00 PM to residences)
Available throughout all 50 states (Hawaii is outbound only)

FedEx Priority Overnight®
Estimated delivery time: Next-business-day (by 10:30 PM to U.S. businesses, noon to most residences)
Available throughout all 50 states

FedEx First Overnight®
Estimated delivery time: Next-business-day (by 8:30 or 9 AM to most areas)
Available throughout all 50 states

Worldwide Shipping Options:

UPS®/FedEx® International Economy

Estimated delivery time: 4-7 business days

UPS®/FedEx® International Priority

Estimated delivery time: 2-4 business days

UPS®/FedEx® Ground Shipping Canada

Estimated delivery time: 5-8 business days

Important notes:

  • The processing of orders with Ground Shipping can take up to 24-48 hours. But we try to process all orders the same day.
  • We are not responsible for weather problems that may affect the delivery of goods by carriers. We cannot guarantee the exact delivery time, regardless of the carriers' claims.
  • If you have any specific delivery time requirements, please contact our customer support and someone from our customer service team will be able to help you.
  • You can estimate the shipping cost from the products detail page, also available on the checkout page
  • The shipping cost depends on box dimensions, weight, and zip/postal code
  • To get a FedEx® delivery service you need to mention it on the checkout page notebox.
  • For urgent shipments, please contact our customer service.
  • Shipping cut off 4:00 PM (Monday-Friday) and available blind drop shipment.